Appointments

It is very important that if you believe that you need to discuss a health matter with a healthcare professional, that you continue to contact us during this time. We may ask you to have a telephone conversation with a clinician.

You can request a triage slot in the following ways:

  • By calling the practice
  • By person at any of the surgeries

All requests to see a GP are managed by clinical telephone triage unless there is a requirement for alternative communication arrangements.

At the time of calling you will be asked by a patient co-ordinator to provide some information as to why you are calling, in order for the clinicians to prioritize calls. When the clinical calls you, they will determine a suitable course of action. This course of action may include offering you an appointment on the day or a future date. In accordance to practice guidelines, it may be appropriate for you to be signposted to another service, for example to access the local pharmacies for the common ailment scheme or call 999 for an ambulance.

When there is a very high level of demand, and when there are no more clinical triage slots available on the day, only acute medical emergencies can be safely managed. Unless it is an acute medical emergency, patients will be offered a future triage appointment on a specific day.

Should there be no appointments available we will place you on a waiting list to be contacted by the practice in due course (next available routine triage slot). If the GP deems your request as urgent you will be contacted in an appropriate timely manner. Patients are advised that they should be available to take the call on that day as well as attend face-to-face appointments if necessary.

How to Request an Appointment

You can request an appointment in the following ways:

In order that the clinician who is calling you can prioritise the calls, you will be asked to provide some information as to why you need to see the GP and confirm an up to date contact number. You can keep us updated with this information by using our online Change of Personal Details form.

GP Registrars and Medical Students

Ystradgynlais Group Practice is a training practice, therefore you may be offered an appointment with one of our GP registrars.

The practice also provide training placements for medical students. You will be informed by the receptionist if there will be a medical student present for your consultation. However, you have the right to opt out if you would prefer not to have a student present. This will not affect your consultation.

How to Make an Appointment With a Nurse/Health Care Assistant

Please visit our Consulting Room.

Appointments with a nurse, health care assistant or phlebotomist can be made by telephone after 11:00.

Cancelling an Appointment

If you are unable to keep your appointment, please let us know as soon as possible as appointments are in great demand and another patient could be seen in your place.

To cancel, you can:

Home Visits

All house calls must be requested as early as possible – please note that a doctor or advanced nurse practitioner will contact patients in advance of a visit to assess their problems.

Test Results

Test results are available after 14:00 from Pengorof Sugery or from your usual branch as per afternoon opening.

What to do when the surgery is closed

For an emergency/urgent appointment:

Doctors’ Deputising Service 111 (from a land line) 0345 46 47 (from a mobile)

For medical advice:

NHS Direct 0345 46 47