Contact us with accurx
You can contact a doctor, nurse or other healthcare professional online using a website called accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Pengorof Surgery 01639 843221 or Ystalyfera Surgery 01639 843251 or Abercrave Surgery 01639 730225
- visit the surgery
All requests to see a GP are managed by clinical telephone triage unless there is a requirement for alternative communication arrangements.
At the time of calling you will be asked by a patient co-ordinator to provide some information as to why you are calling, in order for the clinicians to prioritize calls. When the clinical calls you, they will determine a suitable course of action. This course of action may include offering you an appointment on the day or a future date. In accordance to practice guidelines, it may be appropriate for you to be signposted to another service, for example to access the local pharmacies for the common ailment scheme or call 999 for an ambulance.
When there is a very high level of demand, and when there are no more clinical triage slots available on the day, only acute medical emergencies can be safely managed. Unless it is an acute medical emergency, patients will be offered a future triage appointment on a specific day.
Should there be no appointments available we will place you on a waiting list to be contacted by the practice in due course (next available routine triage slot). If the GP deems your request as urgent you will be contacted in an appropriate timely manner. Patients are advised that they should be available to take the call on that day as well as attend face to face appointments if necessary.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Pengorof Surgery 01639 843221 or Ystalyfera Surgery 01639 843251 or Abercrave Surgery 01639 730225
- use the NHS Wales App to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 2 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
GP registrars and medical students
Ystradgynlais Group Practice is a training practice, therefore you may be offered an appointment with one of our GP registrars.
The practice also provide training placements for medical students. You will be informed by the receptionist if there will be a medical student present for your consultation. However, you have the right to opt out if you would prefer not to have a student present. This will not affect your consultation.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use the NHS Wales App
- fill out a cancel an appointment form
- phone us on Pengorof Surgery 01639 843221 or Ystalyfera Surgery 01639 843251 or Abercrave Surgery 01639 730225 during opening times
If you need help when we are closed
For an emergency/urgent appointment:
- Doctors’ deputising service 111 (from a land line) 0345 46 47 (from a mobile).
For medical advice:
- Phone NHS Direct 0345 46 47
In an emergency:
- Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
All house calls must be requested as early as possible, please note that a doctor or advanced nurse practitioner will contact patients in advance of a visit to assess their problems.